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Triangulation: effective verification of food safety and quality management systems and associated organisational culture

Manning, L. (2018) Triangulation: effective verification of food safety and quality management systems and associated organisational culture. Worldwide Hospitality and Tourism Themes.

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Official URL: https://doi.org/10.1108/WHATT-02-2018-0009

Abstract

Purpose The aim of this article is to critique the existing and emerging alternative approaches being used by regulators and industry to verify the presence and efficacy of food safety management systems (FSMS). It is the second article in a theme issue of Worldwide Hospitality and Tourism Themes, discussing the importance of measuring food safety and quality culture. Design/methodology/approach The research, primarily focused on UK examples, examines academic and grey literature to consider the options for effective verification FSMS with emphasis on the hospitality sector including the use of triangulation. Findings Third party certification (TPC) compliance audits alone will not deliver effective verification of the FSMS and the cultural context of how formal systems are implemented, monitored and internally verified. Triangulation needs to be undertaken during the FSMS verification process which at its simplest is a Question, Observe, Measure (QOM) triad and at its more complex involves TPC compliance audits and performance assessment using data analysis methodology and product and environmental testing.

Item Type: Article
Keywords: Food service, audit, inspection, checklist, hospitality
Divisions: Food Science and Agri-food Supply Chain Management
Depositing User: Ms Kath Osborn
Date Deposited: 31 May 2018 20:25
Last Modified: 31 May 2018 20:25
URI: http://hau.collections.crest.ac.uk/id/eprint/17280

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